Monitoring and Observability Specialist

The DGU Tech Services is looking to recruit a Monitoring and Observability Specialist.

EDP is a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

What you will do:

Collaborating closely with teams managing monitoring platforms, this role drives the development of innovative solutions while leading initiatives to enhance system observability.

• Optimizing and Designing Monitoring Solutions, design, implement, and improve monitoring solutions to ensure comprehensive system and application performance visibility. Leverage APM tools, Log Management Systems, and other technologies to track performance, proactively resolve issues, and minimize downtime, maximizing operational efficiency.
• Collaborate with DevOps, development, and cross-functional teams to request, track, and coordinate the implementation of system configurations and observability practices;
• Develop and optimize automation scripts for monitoring processes and problem resolution, improving operational reliability;
• Configure customized dashboards and automated alerts to provide real-time visibility into system status and enable quick incident detection;
• Collect, analyze, and interpret system performance metrics, identifying bottlenecks and ensuring SLA compliance while optimizing overall performance;
• Consolidate data from multiple monitoring tools into a unified view to efficiently support IT operations and facilitate informed decision-making;
• Proactively monitor critical business services and implement preventive measures to mitigate risks and avoid disruptions;
• Participate in the implementation and refinement of system and monitoring tool configurations, ensuring observability solutions meet operational needs;
• Align monitoring processes with service management best practices, based on frameworks such as ITIL, to enhance incident and change management.

Employment type: Full-Time

Work site: Hybrid Model

Work Place: Lisbon or Oporto

What are we looking for:

• Bachelor's or Master's degree in Engineering, or a related field;
• Strong experience with monitoring tools, with a preference for knowledge in ElasticSearch and Splunk;
• Knowledge of Application Performance Monitoring (APM) platforms;
• Familiarity with ITIL practices and platforms like ServiceNow;
• Knowledge in scripting languages (Python, PowerShell, Shell Script) for automating monitoring tasks;
• Ability to develop real-time dashboards and alerts to ensure operational visibility;
• Experience consolidating data into centralized observability platforms and applying best practices;
• Knowledge of OpenTelemetry for distributed tracing, metrics, and logging in complex systems;
• Coordination skills to collaborate with cross-functional teams and integrate monitoring practices.

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Global certification as a family-responsible company by Fundación Másfamília
• Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 13/12/2024 if you think you are the right fit for this opportunity.