Customer Operations Analyst

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.  

What you will do

The candidate will ensure the effective management of the debt portfolio, promoting revenue recovery through outreach and negotiation, as well as ensuring the proper management of cases, both at the pre-litigation and litigation stages.  

Key responsibilities: 

• Monitor judicial and extrajudicial proceedings; 

• Manage and monitor debt portfolios, ensuring cases are prioritised according to age, amount owed, client profile and associated risk. 

• Contacting clients to facilitate debt settlement through direct negotiation, payment agreements or other appropriate solutions, ensuring that corporate systems are correctly updated. 

• Preparing cases for litigation, ensuring the collection, validation and organisation of all necessary information. 

• Monitor compliance with payment agreements and propose corrective actions in the event of non-compliance. 

• Identify opportunities for improvement in collection processes, debt management and referral to litigation. 

• Ensure compliance with internal procedures, defined deadlines and the principles of confidentiality, rigour and appropriate treatment of clients. 

Employment type: Full Time 

Work model: Hybrid 

Location: Lisbon or Porto, Portugal

What are we looking for 

• Knowledge of pre-litigation procedures, from initial contact with clients and the negotiation of payment plans to the preparation of cases for potential legal proceedings;  

• Experience in debt management, debt collection or credit recovery, preferably in a business context;  

• Monitoring of legal proceedings;  

• Ability to analyse the debt portfolio, prioritise cases and monitor key performance indicators;  

• Good oral and written communication skills, with the ability to interact with clients, internal departments and external organisations, and to respond to complaints;  

• Negotiation skills;  

• Knowledge of SAP;  

• Proficiency in Excel for analysis, monitoring and reporting;  

• Results-oriented and able to meet deadlines;  

• Knowledge of the legal framework relating to the national electricity system, in particular regarding the unauthorised use of electricity; 

• A degree in Law, Notarial Studies, Management, Economics, Accountancy, Finance or similar fields; 

• Experience in the energy sector; 

• Fluency in English and/or Spanish; 

• Experience with large-scale revenue recovery processes; 

• In-depth knowledge of litigation (insolvency, injunctions or debt enforcement); 

• Knowledge of Power BI or reporting tools; 

• Experience liaising with law firms, solicitors, debt collection agencies or legal teams; 

• Contribution to the continuous improvement of processes and the optimisation of revenue recovery workflows. 

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose. 

Equal opportunities for all 

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group. 

Need more reasons to apply? 

As a top employer we: 

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making; 

• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits; 

• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility; 

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent: 

• Top employer certification by Top Employers Institute 

• Part of the Bloomberg Gender-Equality Index 

• Global certification as a family-responsible company by Fundación Másfamília 

• Top 100 Wor 

• kplaces by Houston Chronicle 

Discover our tips to enhance your performance during the recruitment process and apply until 06/07/2026 if you think you are the right fit for this opportunity.