Market Operations Specialist

Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

Residential Billing department is looking for a Market Operations Specialist

What you will do:

• Ensure billing of network access for electricity retailers.
• Guarantee the billing of regulated and non-regulated services, as well as the processing of service quality compensations.
• Define and optimize operational procedures, including functional specification and acceptance testing of support systems.
• Monitor the billing process, ensuring compliance with SLAs and applicable regulations.
• Implement performance indicators (KPIs) and dashboards for activity monitoring and reporting.
• Manage BPO activities, ensuring adherence to procedures, quality standards, and operational efficiency.

Employment type: Full-Time

Work site: Hybrid Model

What are we looking for:

• Master's or bachelor's degree in Management,  Business ,Industrial Engineer or another field relevant to the role;
• Up to 6 years of professional experience;
• Process management and automation, including operational control.
• Requirements definition for the implementation of information systems, including validation and acceptance (preferably in Agile environments).
• Implementation of KPIs and dashboards for activity monitoring and reporting.
• Strong proficiency in MS Office, with experience in reporting and data analysis tools (advanced Excel, Power BI, etc.).
• Knowledge of SAP systems (preferably SAP IS-U) and experience in managing activities under a BPO model (procedure definition, monitoring, quality control, etc.) is a plus.
• Familiarity with the Portuguese electricity sector, its stakeholders, and key regulatory guidelines
• Proactivity and autonomy in problem-solving and continuous improvement.
• Analytical thinking to interpret data, identify anomalies, and support decision-making.
• Strong organizational skills and attention to detail, ensuring timely and accurate execution.
• Effective communication and interpersonal skills to engage with various internal and external stakeholders.
• Teamwork, working collaboratively with IT, operations, regulatory, and customer service teams.
• Functional knowledge of information systems, particularly SAP and reporting tools (Power BI, advanced Excel).
• Results-oriented mindset, with a focus on meeting performance goals (SLAs, KPIs).
• Adaptability to dynamic environments with regulatory complexity.
• Experience in managing BPO activities or teams is a plus.

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;

Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;

Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

Top employer certification by Top Employers Institute

Part of the Bloomberg Gender-Equality Index

Global certification as a family-responsible company by Fundación Másfamília

Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 2 June ,2025 if you think you are the right fit for this opportunity.