Electric Mobility - Contact Center Operations Management

EDP is a global energy company, which leads based on the values of Innovation, Sustainability and Humanization. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contribution to society.

The Customer Service Department intends to recruit a Electric Mobility - Contact Center Operations Management.

Key Responsibilities:

• Support the operational management of Contact Centers in the liberalized market, specifically in the New Energy area, namely in electric mobility;
• Control of operational and management KPIs;
• Review or implementation of new processes;
• Promotion of continuous improvement through the identification of pain points and their correction, always considering the best practices in the market;
• Implementation and monitoring of new products in the operation;
• Monitoring and managing operations/partners at various sites;
• Alignment of best practices among various partners;
• Continuous alignment and communication with various key areas (segment management, smart mobility, B2C operations, field services...).

What kind of profile are we looking for?

• Bachelor’s degree in economics, business management, marketing, or a related field. Master’s degree is a plus;
• Mandatory 3 to 8 years’ experience, preferably in operations management;
• Analytical and problem-solving abilities, with a data-driven approach to decision-making;
• Cross-functional collaboration skills.

Working at EDP means having access to:

A professional experience in a leading international company in its sector, with flexible working arrangements and hours.

Recognition through remuneration compatible with the function and other additional benefits.

About EDP

As a socially responsible company, we incorporate the principles of Diversity and Inclusion into our values and practices. In order to achieve all our goals, we aim to attract, develop and retain different profiles, assuming diversity as a key enabler and differentiator of innovation in our organization. We welcome and value all people and are committed to the inclusion and sense of belonging of each person who joins the EDP Group.

This makes us proud as a reference employer:

• TOP Employer certification, by the TOP Employers Institute (EDP Portugal; EDP Renewables);
• Belonging to the Bloomberg Gender-Equality Index (EDP Portugal; EDP Renewables;);
• Certification in Conciliation (Excellence), by Fundación Másfamília;

If you think you have the profile for this opportunity, please apply until October 23rd 2024