Customer Operations Analyst

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

What you will do:

• Support operational management and the monitoring of customer payments across different collection methods, as well as the control of outstanding debt, contributing to continuous process improvement through the use of analytical tools, coordination with suppliers, and cross-functional collaboration with other areas of the company.
• Manage and monitor customer payments through various collection methods.
• Analyze and control outstanding debt, supporting its proper recovery and resolution. 
• Provide support for dunning processes, supply disconnections and reconnections, and contract termination procedures.
• Coordinate and manage relationships with external suppliers (BPOs, external collection agencies, specialized service providers).
• Collaborate on data analytics initiatives to analyze payment behavior and customer segmentation.
• Participate in process improvement initiatives, automation (RPA), and operational efficiency projects.

Employment type: Full-Time

Work site: Hybrid Model

What are we looking for:

• Bachelor's or Master's degree in the area of: Management, Business Management or similar- Information Systems Management, Industrial Engineering and Management or similar- Information Systems Engineering or similar - another area provided that you have relevant experience for the position.
• Experience with ERP systems (SAP) and BI tools (SAS, SQL Server, MySQL, Power BI, among others)
• Experience in backoffice operations, billing, or financial process management in energy retail.
• Experience in project and initiative management (PMO)
• Process and business cycle improvement methodology
• Agile methodology
• Microsoft Office
• English

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Global certification as a family-responsible company by Fundación Másfamília
• Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 06/03/2026 if you think you are the right fit for this opportunity.