Customer Insights and Continuous Improvement Specialist

Networks Platform is looking for a motivated person to join our Customer Experience team. This team is responsible for improving the customer experience through five areas of focus: Continuous Improvement, Analytics & Reporting, Communications, Knowledge, and Digital.

Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

What you will do:

·       Design and construction of customer journeys for the main E-REDES processes with a focus on identifying and resolving pain points.

·       Periodic analysis of complaints, identifying root causes and implementing initiatives to resolve them monitoring and implementing market studies.

·       Promoting Voice of Customer, with a focus on identifying process improvements.

·       Analysis and construction of indicators.

·       Monitoring and development of training courses, their content and the construction of procedures.

·       Managing the entire E-REDES communications process.

Employment type: Full-Time

Work site: Hybrid Model

What are we looking for:

·       Bachelor’s or master’s degree in engineering, data or other relevant experience for the position.

·       Minimum of 2 or 3 years in roles related to continuous improvement and/or operational efficiency.

·       Knowledge of continuous improvement methodologies such as Kaizen and Lean will be valued.

·       Knowledge of customer care and customer experience will also be valued.

·       Proficiency in Office tools;

·       Strong analytical, organizational, and communication skills with the ability to influence and engage stakeholders.

·       Proactive, autonomous, and resilient, with experience in global, multi-project environments.

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

·       Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;

·       Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;

·       Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

·       Top employer certification by Top Employers Institute

·       Part of the Bloomberg Gender-Equality Index

·       Global certification as a family-responsible company by Fundación Másfamília

·       Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 01/06/2025 if you think you are the right fit for this opportunity.