Contact Management Specialist

Our company is part of EDP, a global energy group present in around 30 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.

Customer Management department is looking for a Contact Management Specialist

What you will do:

• Launch and management of public tenders for the provision of services (Active participation in the launch and management of a new public tender for the provision of services;
• Analysis and reformulation of contractual requirements based on improvements identified in the current process; SLA control)
• Process Optimization and Continuous Improvement (automation and operational efficiency) (Identification of opportunities for improvement in existing processes;
• Implementation of solutions aimed at greater agility, operational efficiency and cost reduction, especially in outsourcing contracts;
• Definition of improvement requirements for process support systems;
• Strategic Initiatives for cost reduction and compliance with regulations applicable to the sector)
• Development and monitoring of projects with a direct impact on cost reduction in processes and compliance with regulatory requirements (multidisciplinary projects in the organization) (Construction of business cases, definition and monitoring of performance metrics and indicators;
• Monitoring and support for the contact management operation;
• Monitoring of processes related to contact management;
• Definition of procedures and minutes;
• Support in training providers;
• Clarification of doubts and support for the operation;
• Operational control and indicators

Employment type: Full-Time

Work site: Hybrid Model

What are we looking for:

• Master's or bachelor's degree in Electrical engineering or Management/Economics
• Strong analytical background;
• At least 3 years' experience in functions related to process management, projects, contracts or quality of service (preferably in the area of services, utilities or regulated areas);
• Analytical profile, with a strong orientation towards results and problem-solving;
• Ability to lead and manage multidisciplinary projects;
• Ease of communication, interpersonal relationships and negotiation skills;
• Strategic vision and ability to manage priorities in complex and dynamic contexts;

More than academic knowledge and technical skills, we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;

Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;

Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:

Top employer certification by Top Employers Institute

Part of the Bloomberg Gender-Equality Index

Global certification as a family-responsible company by Fundación Másfamília

Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until June 23,2025 if you think you are the right fit for this opportunity.